At Joggery, we aim to ensure complete satisfaction with your purchase. If you are not entirely happy with your order, our Returns & Refunds policy is designed to make the process as smooth and easy as possible.

1. How to Request a Return/Refund:

1.1. Contact Us: Email our customer service team at [email protected] within 14 days of receiving your order.

1.2. Provide Details: Include your order number, reason for return, and any relevant photos if the item is damaged or incorrect.

1.3. Receive Confirmation: We will review your request and send you a return authorization and instructions on how to proceed.

2. Return & refund scenarios:

2.1. Exchanges:

• Process: Contact us within 14 days. Once the original item is received and inspected, we will send out the exchange item.
• Timeframe: Processing time for exchanges is typically 7-10 business days.

2.2. Defective or Damaged Items:

• Process: Contact us within 14 days with photos of the damage or defect. We will provide a prepaid return label for the item.
• Timeframe: Replacement or refund will be processed within 7-10 business days of receiving the defective item.

2.3. Incorrect Item:

• Process: Contact us within 14 days. We will provide a prepaid return label for the incorrect item and send the correct one.
• Timeframe: Replacement will be processed within 7-10 business days of receiving the incorrect item.

2.4. Undelivered Items:

• Process: Contact us if your item has not arrived within the estimated delivery time. We will investigate and either resend the item or issue a refund.
• Timeframe: Investigation typically takes 5-7 business days.

2.5. Wrong Size:

• Process: Contact us within 14 days. Return shipping costs for exchanges due to the wrong size are the customer's responsibility unless we sent the wrong size.
• Timeframe: Exchanges for size issues will be processed within 7-10 business days of receiving the returned item.

3. Order Cancellations:

• Process: Contact us to cancel an order before it has shipped. If the order has already shipped, you will need to follow the return process.
• Timeframe: Refunds for cancellations will be processed within 3-5 business days.

4. Refund Timeline:

• Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item and approve the return.
• Refund Period: Refunds are available for up to 30 days from the purchase date. After 30 days, refunds cannot be processed.

If you have any questions or need assistance with your return or refund, please contact our customer service team at:

Email: [email protected] 

Address: 2723 S State St, Ann Arbor, MI 48104, United States

We are here to help!