At Joggery, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to make the return and refund process as seamless as possible.

1. How to Request a Return or Refund

To initiate a return or refund, please follow these simple steps:

Step 1: Contact Us
Email us at support@joggery.store within 14 days of receiving your order.

Step 2: Provide Details
Include the following information in your message:

• Your order number
• The reason for the return or refund request
• Photos of the item (if it’s damaged, defective, or incorrect)

Step 3: Wait for Confirmation
We will review your request and respond with a return authorization and instructions on how to proceed.

2. Return & Refund Scenarios

2.1. Exchanges

• Eligibility: Requested within 14 days of delivery.
• Process: Once the original item is returned and inspected, we’ll ship the exchange item.
• Processing Time: 7–10 business days after receiving the returned item.

2.2. Defective or Damaged Items

• Eligibility: Report within 14 days, with supporting photos.
• Process: We’ll provide a prepaid return label and send a replacement or issue a refund.
• Processing Time: 7–10 business days after we receive the returned item.

2.3. Incorrect Items Received

• Eligibility: Report within 14 days.
• Process: We’ll cover return shipping and send the correct item.
• Processing Time: 7–10 business days upon return of the incorrect item.

2.4. Undelivered Orders

• Eligibility: Contact us if your package hasn't arrived by the estimated delivery date.
• Process: We’ll investigate and either reship your item or issue a refund.
• Investigation Time: Typically 7–10 business days.

2.5. Wrong Size Ordered

• Eligibility: Contact us within 14 days.
• Process: The customer is responsible for return shipping unless we sent the incorrect size.
• Processing Time: 7–10 business days after the return is received.

3. Order Cancellations

• Before Shipping: You can cancel your order by contacting us immediately.
• After Shipping: Once shipped, you’ll need to go through our return process.
• Refund Timeframe: 3–5 business days once the cancellation is confirmed.

4. Refund Processing Timeline

• Return Review Time: 7–10 business days after we receive and inspect the returned item.
• Refund Limit: Refunds are available for orders within 14 days of the purchase date. After this period, we cannot process refunds.

Need Help?

We’re happy to assist with any return, exchange, or refund concerns.

Contact Us:

• Email: support@joggery.store
• Address: 2723 S State St, Ann Arbor, MI 48104, United States

Thank you for shopping with Joggery—we’re here to ensure your experience is a great one!